Planning a luxury private journey through the UK and Ireland requires attention to detail, personalised service, and seamless execution. We have curated this list of frequently asked questions to help you understand our bespoke travel experiences, premium qaccommodations, chauffeur-driven transportation, visa requirements, and exclusive concierge services. Whether you're seeking a tailored itinerary, VIP experiences, or the finest luxury hotels, our FAQs will guide you through every aspect of your trip. If you have any additional queries, we are only a message away.

General information

1. What makes your travel service unique?

We specialise in private luxury travel across the UK & Ireland, offering tailor-made itineraries, bespoke experiences, and concierge-level service. Our expertise ensures every aspect of your journey is seamlessly planned, from VIP airport transfers to exclusive experiences, fine dining, shopping, and curated sightseeing.

2. Do you offer (SIC) shared group tours?

No, we only operate private tours to ensure exclusivity, comfort, and personalised service. Whether you're traveling solo, as a couple, with family, or in a group, your journey is designed just for you.

3. Can I customise my itinerary completely?

Yes! We create bespoke itineraries based on your interests - whether you prefer history, culture, scenic landscapes, fine dining, or luxury shopping, we craft every detail to match your travel style.

4. What destinations do you cover?

We provide private luxury tours across the length and breadth of the United Kingdom and Republic of Ireland including London, Edinburgh, Cardiff, the Scottish Highlands, the Lake District, Bath, the Cotswolds, Dublin, Belfast, and more.

Luxury accommodation

5. What kind of hotels do you offer?

We exclusively work with 4-star and 5-star hotels, independent luxury hotels, boutique hotels, castle hotels, and grand manor houses to ensure an exceptional stay in every destination.

6. Can I stay in a historic castle or countryside manor?

Absolutely! We specialise in arranging unique stays in luxurious castle hotels and historic manor houses, offering an authentic and regal experience.

7. Do you offer boutique hotels or independent luxury stays?

Yes, we carefully select independent boutique hotels that offer personalised service, exclusive ambiance, and exquisite design, ensuring a distinctive luxury experience.

8. Can I request exclusive-use accommodation?

Yes, we can arrange private residences, country estates, and exclusive-use castle hotels for complete privacy and a highly personalised experience.

Luxury private transportation

9. What kind of vehicles do you provide?

We exclusively use luxury unmarked chauffeur-driven vehicles, including Mercedes-Benz V-Class, Traveliner, E-Class, S-Class, and Luxury Sprinter vans for comfort and elegance.

10. Can I request an ultra-luxury vehicle?

Yes! For VIP travellers, we provide Range Rover SUVs, Bentley, Rolls-Royce, and other ultra-luxury vehicles, each with a professional chauffeur, available upon request for an additional cost.

11. Do your vehicles include luxury amenities?

Yes, depending on the vehicle type, amenities may include Wi-Fi, leather seating, climate control, bottled water, phone chargers, and privacy partitions for the ultimate comfort.

12. Can I have a dedicated chauffeur for my entire trip?

On all our tours, we strive to provide you with an exclusive driver-guide for a seamless experience. For ultra-luxury vehicles, we assign a dedicated private chauffeur, who may not necessarily serve as a driver-guide, ensuring consistency, discretion, and a truly personalised service throughout your journey.

13. Are airport transfers included?

Yes, we offer private meet-and-greet airport transfers in luxury vehicles as a supplementary service, ensuring a seamless experience from the moment you arrive until your departure.

14. Can I book a private jet or helicopter transfer?

Yes, we offer private jet charters and helicopter transfers for travellers who desire the ultimate in exclusivity and convenience.

15. Are food and drinks allowed in the vehicle?

Soft drinks in a bottle and light snacks are permitted, but hot food and chewing gum are strictly prohibited on board our vehicles to maintain cleanliness and comfort for all guests. Consumption of alcohol or drugs is strictly prohibited. For further information, read our Zero tolerance policy (opens in new tab).

16. What is the passenger capacity for each type of luxury vehicle?

• Mercedes-Benz E-Class and S-Class - Designed for up to 4 passengers (best suited for 3 passengers).
• Mercedes-Benz V-Class and Traveliner - Accommodates up to 8 passengers (ideal comfort for 6 passengers).
• Luxury Sprinter - Seats up to 15 passengers (optimal comfort for 12 passengers).
• Ultra-luxury vehicles (Range Rover, Bentley, Rollys-Royce, etc.) - Perfect for up to 3 passengers (ultimate comfort for 2 passengers).

For larger groups, we can arrange either multiple vehicles, a large charter coach or tailor a bespoke luxury transport solution to meet your needs.

17. Are child seats available?

Yes, child seats including booster seats can be provided upon request. Please inform us at the time of booking with age and weight of the child. We also recommend that every traveller in your group, regardless of age, completes our Guest information form (opens in new tab).

Visa & entry requirements

18. Do I need a visa to visit the UK or Ireland?

Visa requirements depend on your nationality. Some visitors can enter visa-free, some need ETA (Electronic Travel Authorisation). while others require a visa. Check the latest entry rules at www.gov.uk (opens in new tab) or consult us for guidance.

19. What is the UK ETA (Electronic Travel Authorisation)?

The UK has introduced an ETA system for visa-exempt travellers. You will need to apply online before traveling. We can assist with guidance on this process.

20. Can you assist with visa applications?

While we do not directly process visas, we can assist by providing supporting documents for your application upon request. Currently, the UK does not require pre-arranged bookings to apply for a visa, though this may change in the future. Additionally, we cannot guarantee any outcome of your visa application, nor can we provide advice on personal financial or bank statements.

21. What are the COVID-19 travel restrictions for the UK & Ireland?

Currently there are no COVID-19 specific travel restrictions. However, entry requirements may change. We recommend checking official government websites or contacting us for the latest updates before travelling.

Luggage & packing advice

22. How much luggage can I bring?

For our chauffeur-driven luxury vehicles, luggage limits vary:

• Standard luxury vehicles: 1 medium suitcase + 1 carry-on per guest.
• Luxury Sprinter/Traveliner: 1 medium suitcase + 1 carry-on per guest + 1 handbag or backpack per guest.
• Ultra-luxury vehicles (Bentley, Rolls-Royce, Range Rover): Limited luggage space; let us know in advance.

23. Do you provide luggage transfer services?

On multi-day tours, you may bring your luggage within the specified allowance outlined for each tour. If you require additional assistance, we offer door-to-door luggage transfers between hotels, airports, and destinations for a supplementary cost, ensuring a seamless and effortless travel experience.

24. What should I pack for my UK & Ireland trip?

We recommend:

• Layered clothing (weather can change quickly).
• Comfortable shoes (for walking tours).
• Smart casual attire for fine dining and afternoon tea experiences.
• Formalwear for exclusive events.

Exclusive experiences & activities

25. What unique experiences do you offer?

We arrange exclusive experiences such as:

• Private after-hours castle and palace tours
• Michelin-starred fine dining reservations including chef's tables
• Access to elite cocktail bars, night clubs, and private clubs
• VIP shopping with personal stylists
• Luxury countryside retreats
• Private golf experiences at top UK & Ireland courses
• Whisky tasting tours
• VIP experience at sports and entertainment events
• Corporate travel including meetings, incentives, conferences, and events

26. Do you offer personal shopping and stylist services?

Yes! We provide VIP access to Harrods, Selfridges, Fortnum & Mason, Liberty, Bicester Village, and Bond Street boutiques with personal shoppers and private styling sessions.

27. Can you arrange fine dining reservations?

Absolutely. We secure tables at Michelin-starred restaurants, private dining experiences, and exclusive food and wine pairings.

28. Do you offer VIP event access?

Yes, we provide exclusive access to:

• Royal Ascot and Wimbledon
• Private art gallery and museum viewings
• West End theatre premium seat tickets, backstage access, and meet-and-greets with the stars
• Private tours to some of the most exclusive places of historical importance such as Buckingham Palace private viewing (Seasonal) and private tours of the Palace of Westminster

Booking & payment

29. How do I book a luxury tour?

You can book our tours on our website, or by contacting us via email, phone, or WhatsApp messaging. We offer a personal consultation to craft your perfect itinerary.

30. What payment methods do you accept?

We accept major credit cards (subject to card processing fees), bank transfers, and international payments. All transactions are secure and require a deposit to confirm bookings.

31. Is a deposit required for bookings?

Yes, a non-refundable deposit is required at the time of booking depending on the type of tour or service you are booking. For more information, visit our Booking terms (opens in a new tab),

32. What is your cancellation policy?

Cancellation fees vary based on the time before departure. See our Booking terms for full details. We strongly recommend travel insurance to protect your investment.

33. Do you offer travel insurance?

While we don’t provide insurance directly, we strongly recommend comprehensive travel insurance that covers cancellations, medical emergencies, and trip interruptions.

Before your tour

34. How do I receive my travel documents and final itinerary?

Your final itinerary, travel documents, and confirmation details will be emailed to you approximately 7 days prior to departure. Please ensure that all personal and visa details are correct by completing the Guest information form (opens in a new tab) promptly.

35. Can I request a customised travel experience before starting my tour?

We specialise in creating bespoke journeys and can tailor any trip at any time based on your evolving interests. Whether you wish to explore more of the UK and Ireland or venture into other regions. We are happy to curate your adventure subject to availability and additional costs where appropriate.

36. What happens if I need to cancel or make changes to my booking at a short notice?

Should you wish to cancel or amend your upcoming booking, please refer to the cancellation policy outlined in your Booking Terms. Cancellation fees may apply, depending on the timing and specifics of the request. We strongly recommend travel insurance to safeguard your trip investment.

37. How do I get a refund if my tour was impacted by force majeure (e.g., extreme weather or unforeseen events)?

In the event of a force majeure situation affecting your trip, we will try to offer alternative arrangements or reschedule your tour. If a refund is applicable from our supplier, it will be processed according to the supplier's terms and conditions. Please refer to our Booking terms for specific details on this process.

38. Can I book a tour extension or add extra nights after I have booked my trip?

If you would like to extend your stay or add more activities after you have booked and paid, we can help customise your itinerary to accommodate additional nights, tours, or experiences. Simply reach out to us, and we will arrange the best options for your extended journey.

During your tour

39. How flexible is my itinerary during the tour?

Your private tour offers complete flexibility. While we follow your pre-arranged itinerary, we can accommodate reasonable changes, such as additional or unscheduled stops, extended time at locations, or detours, provided they fit within daily driving regulations and scheduled commitments.

40. Can I change my itinerary after the tour has started?

Minor adjustments can be made during the tour, such as spending more or less time at a particular site. However, major changes (such as additional destinations or hotel alterations) may require additional costs and are subject to availability.

41. Will I have free time during the tour?

Yes, all our itineraries are designed to balance sightseeing with relaxation. You’ll have leisure time to explore on your own, whether it’s shopping, dining, or enjoying a quiet moment at your accommodation.

42. Is my tour guide also my chauffeur?

For our standard luxury vehicles, we provide an exclusive driver-guide who offers expert commentary and insights throughout your journey.

For ultra-luxury vehicles (such as Rolls-Royce, Bentley, or Range Rover), we assign a private chauffeur, who may not serve as a guide but ensures a seamless, discreet, and comfortable travel experience.

43. Will my driver-guide accompany me inside attractions?

No, our driver-guides do not accompany guests inside ticketed attractions, museums, or historic sites. However, they will provide background insights, recommendations, and tips before you enter. If you require a private tour guide at specific locations, we can arrange this upon request as a supplementary service.

44. Can I extend my tour hours during the day?

Yes, but additional hours beyond the agreed schedule may incur extra costs. This is subject to driver working hour regulations to ensure safety and compliance.

45. Can I request restaurant reservations or additional experiences during the tour?

Absolutely! We offer on-demand concierge services and can assist in securing last-minute fine dining reservations, private experiences, spa appointments, or exclusive activities. However, availability may vary.

46. How are meals handled during the tour?

Unless specified in each tour, meals are not included in your tour package. However, we can provide recommendations and reservations for the best dining experiences, from Michelin-starred restaurants to charming countryside pubs.

47. Will I always have access to Wi-Fi in the vehicle?

Most of our luxury vehicles are equipped with Wi-Fi, but availability depends on the specific model. Please inform us in advance if Wi-Fi is a requirement for your journey.

48. Are there restroom stops during long journeys?

Yes, we plan regular comfort breaks. However, as yours will be a private tour, you may request additional stops at any time.

49. Can I bring food and drinks into the vehicle?

To maintain the pristine condition of our luxury vehicles, we ask that you avoid consuming hot or cold meals inside. Bottled water, bottled soft drinks, and light snacks are permitted. If you require a food stop, your driver-guide will be happy to arrange one.

50. Will my chauffeur assist with luggage during the tour?

Yes, your chauffeur or driver-guide will assist with loading and unloading your luggage at each stop. However, you will be responsible for carrying it inside the hotel and to your room. If you require hotel porter service, we can pre-book this for you at a supplementary cost. Additionally, we offer door-to-door luggage transfers between hotels, airports, and destinations as an optional service for a seamless travel experience.

51. What happens if the weather affects my scheduled activities?

If adverse weather affects planned activities or routes, we will suggest alternative sightseeing options or reschedule experiences where possible. However, non-refundable or time- and date-specific activities may not be eligible for rescheduling or refunds due to force majeure circumstances.

52. Will my chauffeur be available for evening outings or dinner transfers?

Your daily service is typically scheduled for daytime touring hours. Evening transport for dinner reservations, theatre outings, or special events can be arranged at an additional cost.

53. Can I request a different vehicle type during my tour?

Subject to availability, we may accommodate vehicle upgrades or changes during your trip. However, this may involve additional costs and require advance notice.

54. What if I need medical assistance during my trip?

If you require urgent medical attention, we will assist in contacting emergency services or arranging a private medical consultation. For non-emergency medical needs, we can direct you to the nearest private clinic or pharmacy.

55. Are children’s car seats available?

Yes, we provide child seats and booster seats upon request. Please let us know at the time of booking to ensure availability.

56. What if I forget something at a hotel or in the vehicle?

If an item is left behind in a hotel, we can assist in coordinating with the property for retrieval. However, any additional costs (such as courier services) will be the guest’s responsibility. If you lose an item during your tour, we will assist in locating it if possible. If you forget an item on the vehicle, please notify us or your driver-guide immediately, and we will help with retrieving left behind items.

57. Can I tip my driver-guide or chauffeur?

For multi-day tours, driver-guide tips are generally included in your package. For day trips, tipping is not mandatory but is greatly appreciated for exceptional service. The amount is at your discretion, and we are happy to provide guidelines based on industry standards.

58. What if I have special celebrations during the trip?

Let us know in advance if you’re celebrating a birthday, anniversary, honeymoon, or any special occasion, and we can arrange surprise elements, exclusive experiences, or celebratory touches to enhance your journey.

After your tour

59. What should I do if I have feedback about my tour?

We value your feedback to continually improve our services. If you have any comments or concerns, please reach out to us directly. We encourage you to provide feedback on your experiences, whether it's regarding your accommodations, guide, transportation, or any other aspect of your tour. Your satisfaction is our priority.

60. Can I book a future tour after my trip?

We would love to welcome you on another journey! You can contact us to discuss future travel options and we will be happy to tailor a new bespoke itinerary based on your preferences. Returning guests may also be eligible for special discounts or perks.

61. Can I request photos or videos of my tour?

If you’d like to relive the moments of your trip, we can assist with arranging a professional photographer or videographer for your tours, subject to availability. To respect all our customers’ privacy, we do not take or provide images or videos from trips, unless you’ve arranged this in advance.

62. How do I receive my final invoice or receipts?

All tours need to be booked and fully paid in advance. If you have made any additional payment during the tour, your final invoice, will be sent to you via email after your trip concludes. If you require any additional copies or need the invoice to include specific details, please reach out to us.

63. What happens if there’s an issue after the tour ends?

If you experience any post-tour issues, such as billing discrepancies or concerns with accommodations, please contact us as soon as possible. We will work with our suppliers to resolve any problems in a timely manner. Please note that we cannot accept claims for unresolved issues that were not reported during the tour.

64. Can I receive a refund for unused portions of my tour?

Unused portions of the tour, such as missed activities or skipped meals, are non-refundable. However, if a cancellation or change is due to circumstances beyond our control, we will do our best to assist with alternative arrangements or partial refunds, depending on the situation.

65. How do I get a refund if my tour was impacted by force majeure (e.g., extreme weather or unforeseen events)?

In the event of a force majeure situation affecting your trip, we will try to offer alternative arrangements or reschedule your tour. If a refund is applicable from our supplier, it will be processed according to the supplier's terms and conditions. Please refer to our Booking Terms for specific details on this process.

66. Can I get a refund for pre-purchased attraction tickets?

Attraction tickets purchased through us are generally non-refundable once the booking is confirmed, especially for time and date-specific activities. If an attraction is unexpectedly closed, we will assist with obtaining a refund from the supplier or arrange an alternative experience, where possible.

67. Will I receive any post-tour assistance or support?

Yes, we offer 24/7 emergency support for the duration of your trip, and we continue to assist with any post-tour inquiries during our business hours. Should you require anything after your trip ends, feel free to contact our customer service team.

68. Can I leave a review or testimonial about my experience?

We highly appreciate guest feedback and encourage you to share your experience by emailing us directly with your thoughts. Sharing your experience allows us to enhance our services.

69. Can I book a tour extension or add extra nights after my trip?

If you would like to extend your stay or add more activities after your tour, we can help customise your itinerary to accommodate additional nights, tours, or experiences. Simply reach out to us, and we will arrange the best options for your extended journey.

70. Can I request a customised travel experience after my tour?

We specialise in creating bespoke journeys and can tailor future trips based on your evolving interests. Whether you wish to explore more of the UK & Ireland or venture into other regions, we are happy to curate your next adventure.